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Terms & Conditions
Our Service Pledge
We respond to all orders within 24 hours and we guarantee the authenticity of all my jewelry items !
After you place an order, We will contact you within 24 hours with confirmation that your order was placed. Your order will ship within 3 business days of receiving a payment by paypal
Shipping, Handling, Insurance Policy
We will ship our items via USPS priority mail with tracking but no insurance or USPS express priority mail with insurance and tracking
We are not responsible for damadge and lost packages if you decide to choose USPS priority mail without the insurance
Payments we accept
Return Policy Procedure
If you are not pleased with your Agata's Design purchase, simply contact Us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price
We will acknowledge your return request within 3 days.
You will ship the item back to the shop within 3 days of the acknowledgement:
- The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
- We recommend you use delivery tracking and get a delivery receipt.
- The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
- After we verifies the returned item is as originally sent, we will issue a full refund within 3 days
Damaged Item Procedure
- Please do not return items damaged in shipment, as doing so will void the shipping insurance.
- Damage claims can only be made on items shipped with insurance.
- To begin the process, please contact Us and alert us to the damage.
- Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
- Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
- In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.
- For information on filing a claim through the following carriers, visit:
USPS www.usps.com
Agata's Design Return Policy is designed to help ensure a smooth, enjoyable buying experience
Agata's Design © 2024